What is the Food Service number?
The Santa Fe ISD Child Nutrition department assigns a unique Food Service number to each student when they first become a student in the district. This number stays with the student through all grades and serves to confirm the correct student. All students use their number at lunch.

How do I get my student's meal account ID number?
Please ask your student! Teachers work with the young students to learn their Food Service number. The ID number is typically four digits. If you can not find the ID number contact the Child Nutrition office at (409)925-9070.

Can I just see my student's balance without making a payment?
Yes. Go to www.mymealmoney.com. Enter your student’s name and ID number. You can also see a 30 day history of your student’s account. If you decide to add money, click on Pre-Pay to return to the web store. There is also a quick link on each meal payment page for your use.

How do I add money to my student's account?
Select Meal Payments in the top left hand menu. Then select your student’s campus. Enter the student’s last name, Food Service number and the amount you would like to add. Select Buy Now, and then select Go to Checkout. If this is your first purchase in the Santa Fe ISD web store, enter the email address where you want the receipt sent and click “Sign in”. If you are a returning customer, enter your password and click “Sign in”.

Why do I have to choose a campus?
Your student’s account ID is assigned to a single campus cafeteria (where the student usually eats). The account will not show for you unless you choose the correct campus.

My credit card was not accepted.
Make sure you enter the credit card billing information in the “Billing Information” section. This must be the billing address where you receive your mailed credit card bill. We accept MasterCard or VISA, debit, credit or check card.

Special note to Debit Card users:
Many banks “reserve” the amount you attempt to charge each time you make an attempt, even if the debit card is declined. While the money will not be withdrawn from your account, a reserve will prevent you from making other withdrawals for several days and MAY create an overdraft. If your debit card was not accepted due to “address verification error”, contact your bank to have them update their information to the Address Verification System.

Do I need to establish an account?
You do NOT need an account prior to using the web store. When you reach the "checkout" screen, click "Create New Account." For your next payment in the web store, enter your email and password and your contact information will be pre-filled for you. If you forget your password, simply click on Forgot Password?

When will my child have money in the account to use?
Payments made on the web store are posted to the meal accounts once a day. Payments made before 9:30 am will be available for use that school day in time for lunch. Balances shown online are as of the previous school day's activity.

How do I pay for multiple students?
You may make multiple payments with the same charge, but you must make separate pages for each student. Be sure to use the correct ID number and campus for EACH student. At the shopping cart page, you have the option to Continue Shopping. Select this option to choose the next campus and add additional student payments.

How will I know the payment was accepted?
During checkout, you are required to provide an email address. When the charge is authorized, a confirmation email is sent immediately to that address.

I received my confirmation email but when I entered the system again to check the balance my payment did not show up. Was it accepted?
If you received a confirmation email your payment was accepted. The balance shown will not change until that schools day's transactions have been updated on our system. Payments made by 9:30 am on a school day will be available that school day in time for lunch even though the balance may not show online. You may always send money with your student for the day.

Why do I have to enter my credit card information each time?
For security reasons the online payment web site does not store your credit card type, number, or expiration date. You must enter this information each time you use the system. But this also gives you the opportunity to use a different card under the same login.

Who do I contact if I have a question about my child's meal account?
Please feel free to contact the Child Nutrition Office at (409) 925-9070